phone-icon 1-888-990-5552 email-icon info@rockjumper.com
user-icon Log in / Register

Tour Sign-ups & Cancellation

Frequently Asked Questions

© GOLDEN TANAGER By Adam Riley

Browse the topics below to find what you are looking for

 

How do I book my trip?

Create an account to easily manage your bookings and payments. Alternatively, if you already have an account, you can login here.

What happens if a tour I want to sign up for is full?

If you wish to sign up for a particular tour that is already fully subscribed, we will be happy to add you to a waiting list. Should someone booked on the tour drop out, then names on the waiting list will be approached on a first-come-first-serve basis. If there appears to be a fair bit of interest in a tour that is already fully subscribed, or if we have plenty of time to sell a departure, then we often look at adding an additional tour to the schedule.

What would happen if I needed to leave the tour early?

Rockjumper would do everything we can to assist you in this regard, but please note that we would not be liable for any damage, losses or expenses suffered by any participant as a result of sickness, quarantine, weather conditions, war, strikes, riots or any other cause beyond Rockjumper’s control. If sickness or accident interrupts a tour, Rockjumper shall not be liable for any loss or expense arising therefrom, save only to the extent that such sickness or accident was caused by Rockjumper’s wilful act or gross negligence. We strongly recommended that you take out comprehensive travel insurance upon booking, to cover any financial losses due to cancellation for whatever reason.

English