Rockjumper is delighted to share your excitement as the world reopens to travel. We also understand that travel during these uncertain times does raise certain concerns and we are here to answer any questions you may have so that you may book and travel with confidence.
Our core values drive everything we do:
- PASSIONATE about our work
- PEERLESS in our service
- PROTECTING and celebrating biodiversity
- PROGRESSIVE and dynamic team
CORE VALUE – PASSIONATE about our work
Passionate about our work, and you, our valued client – we have amended our T&Cs so that your 2020 bookings may be transferred to the same tour in the following year at the same rate.
2020 bookings may be amended free of charge up to 30 to 60 days calendar days prior to the date on which the tour begins.
We will consider T&C’s for 2021 bookings on a per tour basis once clarity is obtained over travel and border restrictions.
CORE VALUE – PROGRESSIVE and dynamic team
Select your own companions and terms by setting up a tailor-made tour at affordable prices.
CORE VALUE – PEERLESS in our service
We strongly recommend all Rockjumper guests purchase travel insurance (including curtailment insurance) and medical insurance to protect against travel disruptions.
REFUND PROTECT – If your tour deposit is in, your trip is set to go and payment is due, Rockjumper offers to upgrade your booking to a Refundable Booking. Contact us for more information.
GLOBAL RESCUE – At your request, Rockjumper Birding Tours (global and UK) is able to provide you with the finest integrated medical, security, travel risk and crisis management services available anywhere. These services are delivered by Global Rescue’s team of critical care paramedics, physicians, nurses and military special operations veterans. Global Rescue’s medical advisory and evacuation services include exclusive relationships with the Johns Hopkins Department of Emergency Medicine Division of Special Operations, Elite Medical Group and Partners HealthCare.
SATSA – Rockjumper Birding Tours (Global and South Africa) is a member of SATSA (Southern African Tourism Services Association) and is protected by bonding which ensures that all members abide by a strict code of conduct and ethical behavior in the southern African tourism sector. All SATSA members:
- Have Integrity: Adhere to a strict Code of Conduct.
- Are Legitimate: Company registration checked annually.
- Are Audited: Financial audit certified annually.
- Are Insured: Appropriate insurance cover with minimum indemnity limits.
- Are Bonded: Your pre-tour deposits are guaranteed.
ABTOT – Rockjumper Birding Tours (UK) is a member of ABTOT (The Association of Bonded Travel Organisers Trust Limited) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Rockjumper Birding Tours (Member 5418), and in the event of insolvency. ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
ART and SATIB – Rockjumper Birding Tours (global) has insurance cover through African Risk Transfer and SATIB, which both specializes in Risk Management solutions. This is administered through underwriter’s Lloyds of London.
Travel & General – Rockjumper Birding Tours (UK) has insurance cover with Travel & General a specialize insurer focused on the travel industry. This is administered through underwriter’s Hiscox, rated “A” by A.M, Best and S&P and “A+” by Fitch.
IFRS – Rockjumper Birding Tours (global and UK) are IFRS audited and managed by a board of directors that ensure oversight, due diligence and compliance with International Financial Reporting Standards (IFRS).
CORE VALUE – PROTECTING and celebrating biodiversity
We are in this together and resuming sustainable travel is at the forefront of our minds so that we may continue to protect and celebrate biodiversity.
Since 1998 Rockjumper Birding Tours has been supporting the conservation of the birds that bring us many delightful hours of sheer bird-watching pleasure. In order to co-ordinate and effectively implement our conservation efforts, we launched the Rockjumper Bird Conservation Fund (RBCF) in 2006. A minimum of US$50 from each Rockjumper tour sign-up goes directly into the RBCF.
Until covid-19 we had contributed $397 692 towards bird conservation. Travelling responsibly again allows us to continue our most fundamental core value.